Reference

How We Protect Your Account and Payment Information

When you open an account with mpo2121 rtp and deposit via DANA, OVO, GoPay or QRIS, your personal details and transaction history are encrypted and held securely.

Data encrypted at rest and in transitPayment info never shared with third partiesYour account access stays under your control
mpo2121 rtp How We Protect Your Account and Payment Information
REACH OUR TEAM

Contact Us About Your Privacy

Our customer support team in Makassar operates between 09:00 and 22:00 Jakarta time every day of the week. You can submit a privacy request directly through your account dashboard, email our data protection officer, or chat with support via the message icon in the lobby. We aim to respond to all data access, correction and deletion requests within 14 days.

Team online

Live Chat in Lobby

Open the message icon (bottom right) during your session. Our support team replies within 2 hours on average between 09:00 and 22:00 Jakarta time.

Email Support

Send your privacy request to [email protected] with your account username and the specific data you wish to access or change.

Account Settings

Visit Account → Security → Privacy Requests to submit formal data subject requests directly from your dashboard.

HOW WE OPERATE

Security Practices and Data Handling Standards

Your account password is hashed (not stored in plain text) and verified only when you log in. Two-factor authentication is available in Account → Security if you want an extra layer.

Password & Authentication

Passwords are hashed on our servers. Enable two-factor authentication in Account Security for login verification via email or SMS.

Payment Partner Agreements

DANA, OVO, GoPay and QRIS partners sign data protection contracts. We do not store full card numbers or PIN details on our platform.

Withdrawal Verification

Before approving withdrawals, we verify your identity using your uploaded government ID. This step prevents unauthorised transfers from dormant accounts.

Data Retention

Account records, transaction logs and support messages are kept for seven years. After account closure, personal data is deleted where local law permits.

Cookie Management

We use cookies to store your session and language choice. Clear them anytime via your browser settings without affecting your account data.

Third-Party Audit

Our security practices are reviewed annually by independent auditors. Audit results and certificates are available upon request to support.

Frequently Asked Privacy Questions

Yes. Submit a Subject Access Request via Account → Security → Privacy Requests or email [email protected] with your account username. We'll send you a copy of all personal data we hold within 14 days in a readable format.

After you close your account, we keep transaction records and payment history for seven years for regulatory compliance. Personal information such as your name and contact details are deleted within 30 days where local law permits. You may request early deletion via support.

Email support immediately at [email protected] with details of the suspected misuse. We have a data breach response team that investigates within 24 hours and will notify you of findings and any protective steps.

No. We do not sell your personal data to advertisers or third parties. Payment partners (DANA, OVO, GoPay, QRIS) and support vendors receive only data needed to process your transaction, and they sign contracts to protect your privacy.

We do not store full payment details on our servers. Payment partners handle your DANA, OVO, GoPay or QRIS credentials directly. We receive only a transaction confirmation and timestamp to update your account balance.

You can adjust what data is collected via Account → Privacy Settings. You can disable non-essential cookies, opt out of promotional emails, and control whether we store login history. Some data (transaction records, identity verification documents) must be kept for compliance.

Change your password immediately via Account → Security → Change Password. Enable two-factor authentication if not already active. Then contact support via live chat or email at [email protected] with details of the activity so our team can investigate.